Ensure that your vehicle travels straight and true without “pulling” to one side or another
Making sure that your company’s actions are congruent with a deliberate set of core values is standard for maintaining an effective business code of integrity. The objectives of a business set of core values include:
Stating what you stand for
Expressing where and how your company fits into the world
A statement that infers actions which always place your business within its definition of integrity
Telling others what you are about
One of my favorite activities to do at SoulSalt Inc. is to take individuals and businesses through a process of clarifying and defining their core value systems.
In particular I find it fascinating when entrepreneurs discover their core value systems because, without knowing it, their unique values often comprise the DNA that makes up the value system of their company.
One such case occurred with I was working with Jason Olsen, founder of Image Studio Salons. As his final three value cards were sorted out and defined he looked at the results and said:
“That’s cool. These somehow seem familiar.”
I walked over to my desk where I had a fresh new copy of his company brochure and handed it to him.
He laughed out loud. The same three core values sitting on his work station were same three that made up the core ideology of his business.
What’s even more exciting for me is when a culture “gets” the business core value system and lives it.
If you’d support in clarifying your business core values, let us know at firstname.lastname@example.org or purchase our self-help e-book on the topic.
Inside every healthy company you’ll find a strong core ideology – a clear idea of what it stands for. Not only do these companies take time to clearly define what’s important, when push does come to shove, they take a stand for their values.
If you visit their website under the “about” tab you’ll find that “cold beer, hot movies, delicious snacks and meals” gain them accolades (#1 theatre in America) from authorities such as Entertainment Weekly. You’ll also learn that attention to detail in terms of exceptional casual dining, snacking and programming goes beyond the norm. They clearly communicate a zero tolerance for talking, texting or tweeting on a cell phone during movies with PSA’s such as this one: Alamo Drafthouse, No Talking, No Texting.
This establishment was pointed out to me a couple of years ago by two business associates who had moved to Austin. This week when they blogged again about the Drafthouse I decided to do my own digging. You and I both know more than a handful of companies that publish their values and mission statement to the public and never give them another thought. I did some research because I wanted to see what an insider might say about this company’s core values. I found a representative named Jessica Thomas and wrote:
“You are known for sticking to your principles so I’d love to see what they are.”
Jessica wrote back the next day with this response:
“Thanks for your inquiry. I would say that we keep it pretty simple. Our mission statement is “Ensure every guest has an awesome experience and is excited to come back”. We are very customer centric and in general we are all empowered to treat our customers the way we would want to be treated and to even take it one step further and go beyond their expectations. Something else that is central to our brand is our “No Talking, Texting or Tweeting” Policy. We take it very seriously and want to preserve the experience of watching a movie. I hope this helps and is what you are looking for.”
It was exactly what I was looking for – evidence that the company has the same intention inside as they are advertising to those of us on the outside. But wait! There’s more. Just this week a poignant scenario of taking a stand for their value had been played out. Alamo Drafthouse founder and CEO Tim League posted this angry, uncensored voicemail from a woman who texted and got booted: She texted. We kicked her out.
If you follow the responses on their blog you’ll see that when we know what our guns are and we stick with them, things work out in our favor (it probably feels great too).