Client-Centric

When I was a child I thought that Santa Claus had one of the best jobs in the world. He had one single focus: to make children happy.

Now that I’m older, I notice when other people are focused on making people happy. In fact, I am most interested in watching how entrepreneurs delight, surprise and intrigue their clients.  One fine example is Jesse Dobbs at the Iris Piercing Studios. With the installation of two i-Pads, the Iris client experience has increased more than ten-times.

Join me on a field trip to the Salt Lake City Iris Studio to see what I’m talking about.

[youtube]http://youtu.be/J7-D7cbOvGw[/youtube]

 

 

Coaching is a Partnership

Over a decade ago when asked what I did for a living and I’d reply that I was a coach, many people looked me up and down and inquired:

So, do you coach soccer or gymnastics?

As most of you know, my coaching has little to do with sports.

Over the years I’ve devised a tangible metaphor using glasses of water and food coloring to help express what my coaching looks like. Typically I’d give this demonstration to student coaches who were grappling with defining the role for themselves and their potential clients. By sharing the demo here on my blog I’m hoping that it helps clarify what this work, that I love so much, looks like.